INTRODUCTION

IT HAS BEEN OBSERVED THAT PEOPLE WITH FEWER ACADEMIC QUALIFICATIONS SEEM TO ACHIEVE BETTER RESULTS THAN THOSE WITH A MILE LONG LIST OF QUALIFICATIONS!

PERSONAL SUCCESS IN THE CORPORATE WORLD DEPENDS MORE THAN PAPER QUALIFICATIONS.

PROFESSIONAL COMPETENCE EXTENDS BEYOND ACADEMIC KNOWLEDGE AND INCLUDES KNOWING EXACTLY HOW TO BEHAVE IN VARIOUS BUSINESS AND SOCIAL SITUATIONS.

THIS WORKSHOP TRAINS THE PARTICIPANTS HOW TO HANDLE ORDINARY OFFICE SITUATIONS LIKE ANSWERING THE PHONE OR INTERACTING WITH COLLEAGUES IN THE MOST EFFECTIVE AND PRODUCTIVE MANNER.IT ALSO PROVIDES GUIDANCE ON HOW TO BEHAVE OUTSIDE THE OFFICE IN ORDER TO PROJECT A COMPLETE PROFESSIONAL IMAGE OF NOT JUST THE PARTICIPANT BUT ALSO THE ORGANISATION HE/SHE IS REPRESENTING.

"GOOD MANNERS ARE NOT INHERITED, NOR ARE THEY OBVIOUS TO ANY INTELLIGENT PERSON.ETIQUETTE MUST BE TAUGHT"

OBJECTIVE OF THE WORKSHOP:

TO PROVIDE TECHNIQUES TO BEHAVING APPROPRIATELY AND CONFIDENTLY IN BUSINESS AND SOCIAL SITUATIONS BY REDUCING THE INSECURITY AND EMBARASSMENT THAT IGNORANCE CAN CAUSE AND SETS OUT THE RULES OF DEMONSTRATING COURTESY,RESPECT AND CONSIDERATION IN BUSINESS AND SOCIAL ENCOUNTERS.

SECONDLY, THE WORKSHOP AIMS TO REDUCE THE TRIAL AND ERROR THAT AN EXECUTIVE WOULD OTHERWISE HAVE TO UNDERGO.IN TODAYS COMPETETIVE WORLD, WE CANNOT AFFORD THE TIME TAKEN TO ACQUIRE IT THIS WAY.

THE BASIC RULES GIVEN WILL HEIGHTEN THE PARTICIPANT'S AWARENESS AS WELL AS INCREASE THEIR POWERS OF OBSERVATION TO LEARN, COPY, AND ADAPT FOR THEMSELVES.

A BROAD SPECTRUM

AN UNDERSTANDING OF ETIQUETTE - GOOD MANNERS AND THEIR IMPORTANCE IN BUSINESS - ATTITUDES - VALUES.
ETIQUETTE IN THE OFFICE - RELATIONSHIPS WITH SUPERIORS/COLLEAGUES/SUBORDINATES - THE MAKING OF AN APPOINTMENT - RECEIVING THE GUESTS IN THE OFFICE - HANDSHAKES - WHAT SHOULD A BUSINESS CARD CONTAIN - HOW TO EXCHANGE BUSINESS CARDS.

HOW TO INTRODUCE AND BE INTRODUCED - GROUP INTRODUCTIONS - SELF INTRODUCTION - WHEN YOU ARE BEING INTRODUCED - INTRODUCTIONS DURING FORMAL OCCASSIONS

ETIQUETTE IN MEETINGS - MANNERS OF PARTICIPANTS IN MEETINGS - CHAIRING A MEETING - CLOSING THE MEETING.

BODY LANGUAGE AND POSTURE DURING MEETING WITH PEOPLE - HOW TO INITIATE A CONVERSATION AND KEEP IT GOING - WAYS OF IMPROVING CONVERSATIONAL SKILL - HOW TO END A CONVERSATION.

TELEPHONE ETIQUETTE -TELEPHONE ETIQUETTE (WHILE RECEIVING A CALL) SALUTATION - IDENTIFICATION - SOLICITATION -TELEPHONE ETIQUETTE (WHILE MAKING A CALL) - TELEPHONE ETIQUETTE (WHILE ANSWERING SOMEONE ELSE'S PHONE) - TELEPHONE ETIQUETTE (WHILE A CALL INADVERTENTLY LANDS ON YOUR PHONE) - ANSWERING A CALL-MOBILE PHONES.

THE NEED FOR BUSINESS ENTERTAINMENT - HOW TO WORD A BUSINESS INVITATION - DAY OF THE LUNCH - ARRIVING AT THE VENUE - IF THE HOST OR GUEST IS LATE - COCKTAILS - SEATING - NAPKINS - POSTURE - ORDERING THE FOOD -WHEN TO BEGIN TALKING BUSINESS - SETTLING THE BILL - SEEING OFF THE GUEST - DUTIES OF A HOST - DUTIES OF A GUEST -ENTERTAINING AT HOME.

TABLE MANNERS - THE MENU -ORDER OF COURSES - CHOOSING THE COURSE - CUTLERY - TABLE SETTINGS - FOOD AND DRINKS -BREAD & BUTTER WITH SOUP - HOLDING A FORK AND KNIFE - RESTING POSITION OF FORK AND KNIFE - TYPES OF GLASSES -HOW ALCOHOL IS SERVED - EATING - TEETH PICKING - BEHAVIOUR IN THE TABLE - WHEN TO START EATING - CALLING THE WAITER -MAKING A COMPLAINT WITH WRONG OR UNDERCOOKED FOOD OR WHEN THERE IS A FLY IN THE SOUP-THANK YOU -

GROOMING FOR MEN & WOMEN - HAIR - SKIN - BUSINESS WARDROBE - HANDS - JEWELLERY - TIES - HEALTH AND PERSONAL HYGIENE.