"COMMUNICATION IS THE ART OF BEING UNDERSTOOD"

INTRODUCTION:

THE KEY TO EFFECTIVE COMMUNICATION IS LEARNING HOW TO SPEAK CLEARLY, LISTEN ACCURATELY AND ASSERT WITH CONFIDENCE!

WHEN THE ART OF DEVELOPING POWERFUL METHODS OF SHARING INFORMATION - WHETHER IT IS READING,WRITING,SPEAKING OR LISTENING - WILL RESULT IN HIGHER SELF ESTEEM OF INDIVIDUALS AND POSITIVE MORALE OF THE COMPANY!

OVERVIEW:

THIS WORKSHOP IS DESIGNED TO FACILITATE PRACTICAL COMMUNICATION SKILLS THAT COMPLEMENT TEAM WORK, INTERDEPENDENCE AND SHARED RESPONSIBILITY WHICH ARE THE BENCHMARKS OF A SUCCESFUL BUSINESS ENTERPRISE!

THE WORKSHOP DEFINES COMMUNICATION AND ADDRESSES POOR COMMUNICATION SKILLS.IT PROBES THE INTERCONNECTIONS OF READING, LISTENING, SPEAKING AND WRITING!

THE PURPOSE OF COMMUNICATION IS TO SHARE INFORMATION.WHAT YOU SAY IS ONLY AS EFFECTIVE AND INFORMATIVE AS HOW IT IS HEARD! MEN AND WOMEN HEAR AND COMMUNICATE DIFFERENTLY! THE WORKSHOP OFFERS TECHNIQUES TO IMPROVE COMMUNICATION/UNDERSTANDING BETWEEN MEN AND WOMEN!

IT IS GENERALLY ASSUMED THAT LISTENING COMES NATURALLY WHEN, IN FACT, IT IS A SKILL THAT CAN BE ACQUIRED! IT IS ONLY HEARING THAT IS A NATURAL ABILITY. THE WORKSHOP EXPLAINS THE ART OF REFLECTIVE LISTENING WHICH HELPS YOU FOCUS ON THE MAIN POINTS OF THE SPEAKERS MESSAGE AND HELPS THE SPEAKER STAY ON THE TOPIC!

PHYSICAL LISTENING SHOWS HOW TO ASSUME A POSTURE AND ATTITUDE OF RESPONSIVENESS!

THE WORKSHOP OFFERS THE FOUR PART ASSERTIVENESS COMMUNICATION FORMULA AND DESCRIBES EFFECTIVE ASSERTION MESSAGES!

SINCE EFFECTIVE COMMUNICATION IS ONLY:8% OF THE WORDS WE USE;42% OF HOW WE SAY THEM;AND 50% BODY LANGUAGE i.e. NON VERBAL COMMUNICATION,THE WORKSHOP TAKES A DEEP LOOK AT NON VERBAL COMMUNICATION SUCH AS MAINTAINING EYE CONTACT;BODY POSTURE;FACIAL EXPRESSION;GESTURES;VOCAL TONE;INFLECTION;VOLUME AS WELL AS FLUENCY AND TIMING - ALL OF WHICH MAKE POSITIVE OR NEGATIVE STATEMENTS ABOUT YOU AND INFLUENCE THE WAY YOU ARE PERCEIVED BY OTHERS!

AS PUBLIC SPEAKING IS A PART OF COMMUNICATION SKILLS, THE WORKSHOP DISCUSSES HOW TO ORGANIZE YOUR SPEECH IN TO THREE PARTS AND OFFERS TIPS ON HOW TO WRITE, ARRANGE AND REHEARSE YOUR SPEECH TO OBTAIN MAXIMUM EFFECTIVENESS WITHIN THE DURATION PERMISSIBLE TO THE SPEAKER!

"IF ANY MAN WISHES TO WRITE IN A CLEAR STYLE,LET HIM BE FIRST CLEAR IN HIS THOUGHTS".GOETHE

SINCE WRITING IS ANOTHER FORM OF COMMUNICATION AND GOOD WRITING GRABS THE READERS ATTENTION AND PERSUADES, INFLUENCES AND SELLS THE IDEAS OF YOUR COMPANY, THE WORKSHOP ANALYSES HOW YOU CAN GET THE MOST FROM THE LEAST NUMBER OF WORDS!

MANY OF US ARE UNCOMFORTABLE ACCEPTING COMPLIMENTS AND TROUBLED ACCEPTING CRITICISM; THE WORKSHOP TRAINS IN TECHNIQUES THAT HELP IN ACCEPTING BOTH GRACEFULLY AND AT THE SAME TIME LEAVE YOUR SELF ESTEEM IN TACT!

AT THE WORK SPOT, EMOTIONS ESCALATE! THE WORKSHOP DISCUSSES PROBLEM SOLVING AND CONFLICT RESOLUTION INCLUDING ANGER MANAGEMENT AND DISCUSSES THE BEST STRATEGIES TO USE AND WHEN TO USE IN ORDER TO AVOID, ACCOMMODATE, COMPROMISE.COMPETE OR NEGOTIATE (IN TO) OR (OUT OF) A SITUATION!

FINALLY, THE CHARISMATIC QUOTIENT! WE LIKE SOME PEOPLE IMMENSELY AND DISLIKE SOME OTHERS! THE WORKSHOP EXPLAINS CHARISMA AND HOW TO MAKE YOU LEAD OTHERS TO THINK THAT THEY ARE IN SYNCH WITH YOU AND YOU WITH THEM!

THE WORKSHOP CONCLUDES WITH HOW TO USE EMAIL; FAX AND VOICE MAIL TO CUT TIME AND COSTS!

THIS WORKSHOP OFFERS THE MEANS TO ATTAIN THESE SKILLS AND PUT THEM IN TO PRACTICE IN YOUR COMPANY.EACH TOPIC LINKS TO THE NEXT, ALLOWING EASE OF MOVEMENT FROM ONE INTERCONNECTING SKILL TO THE OTHER.

NOW IS THE TIME FOR YOU TO INCORPORATE THE SKILLS OF SUCCESSFUL COMPANIES WITH POWERFUL COMMUNICATION SKILLS!

"IN GOOD COMMUNICATION, PEOPLE SHOULD BE IN NO DOUBT THAT YOU HAVE REACHED A CONCLUSION"